FAQs

  • How Long will it take to get my orders?

    Our team works Monday - Sunday to fulfill all orders as quickly and efficiently as possible. Most orders are shipped within 10 business days. Orders with custom framing or hand-build crates may take longer to ship, as well as artworks that ship from our artists' studios.

     

    Please note, any artwork in an exhibition will ship after the exhibition has closed. The exhibition info will appear on the artwork detail page. 

     

    For most orders, a signature is required for delivery.

    We will email updates on your order as it ships.

    Please reach out to info@thewall-artgallery.com for further information or to expedite an order.

  • Does The Wall art gallery ship internationally?

    We are happy to ship internationally. Send an inquiry or email us at info@thewall-artgallery.com to get a quote.

     

    Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, upon request, we can assist with the process through our customs agent for an additional fee.

  • Can I make my own shipping arrangements?

    Yes! You can always choose the option “Arrange shipping after purchase” and contact us with your shipper’s information.

     

    If it’s more convenient, artworks can be picked up directly from the gallery (when available).

  • If I love an artist's work, can I get a piece in a special size or commission a new work?

    Some of our artists do accept commissions. We are happy to facilitate the process! please reach out to info@thewall-artgallery.com and we’d be happy to discuss a special size or potential commission for a new original work with the artist on your behalf if available. 

  • Can you help me find something specific that isn't on your website?

    Yes! Our complimentary art advisory team can help place art in your private residence or commercial project. We often help clients source specific kinds of art or artists from specific regions. Email info@thewall-artgallery.com for more information.

  • Is there an admission fee to enter The Wall art gallery?

    Our gallery is open to the public, and entry is complimentary.

  • What is your return policy?

    All sales are final. We do not accept returns or exchanges.

     

    If you' ve received a damaged item please contact us at info@thewall-artgallery.com within 48 hours of delivery. We may request proof of damage.

  • What payment methods do you accept?

    We currently accept the following payment methods through our website: Stripe, Visa, Mastercard, American Express, and Apple Pay.

     

    For Zelle or Wire transfer payments please contact us at info@thewall-artgallery and we will send a separate invoice.

  • Do you offer gift wrapping?

    We do not currently offer gift wrapping. However, if you wish to add a personalized card to your order, email us at info@thewall-artgallery.com within an hour of placing the order and we will make sure to include it. 

  • I'm an artist, can I show you my work?

    We primarily focus on artist representation, which means we maintain a small, carefully selected group of artists to ensure we can fully support each one.

     

    We do accept submissions and review them at least once a month. Please note that due to the high volume of inquiries we receive, we’re unable to respond to every submission. However, we’ll be in touch if we believe there’s a potential fit or opportunity.